FAQ

FAQ

FAQs

Ordering

Can I cancel my order?

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.

What if I want to speak to someone?

We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.

Shipping

What countries do you ship to?

We currently ship across all GCC counrties.To enquire about shipping to a different destination, please contact us.

We will be launching soon in Saudi Arabia and Qatar.

How long will it take to receive my order?

Standard shipping normally takes 3-5 days. Next day shipping is available on all domestic orders (for an additional charge). International shipping times depend on the products and destination (estimated at checkout).

Returns and Refunds

How do I return a product?

Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.

How long will it take to receive my refund?

Refunds are processed within 7 days from when we receive the item(s).

Why are we requesting your ID ?

Saudi Arabia

  • Some countries require you to provide us with your ID number and full name to ensure smooth customs clearance and prompt delivery of your order.
  • Acceptable documents include your National ID name and number, passport name and number, or your name and number on any government-issued document providing proof of residence in that country.
  • Please note that the name on the ID card must match the name used for the order.
  • For more information, you can visit this link to the Saudi Customs website.

Qatar

Oman

  • Only acceptable documents include your National ID name and number.
  • Please note that the name on the ID card must match the name used for the order.